You Ask. We Answer.
We get asked lots of questions. Some questions are asked more often than others. Below are answers to the most frequently asked quesitons. However, if you don't find the answer to your question, please contact us. We'll be happy to help you.
I LOST MY DEBIT CARD/ATM CARD. WHAT DO I DO?
To report a lost or stolen debit card or ATM card, call us at (620) 257-2316 during business hours. After hours, call 1-800-554-8969.
General Banking Questions Answered
What is the bank's routing (ABA) number?
The routing number for Lyons Federal Bank is 301170985
What if I forgot my Lyons Federal Bank Online Banking Access ID or Password?
A: If you've forgotten your Access ID or Password, you may call or stop by one of our locations. You may also contact us at (620) 257-2316 or toll-free at (877) 657-2316 from 9:00 a.m. - 5:00 p.m. Central Time Monday - Friday, and 9:00 a.m. - 12:00 p.m. on Saturday.
What are your current rates?
You can see our deposit account rates here on our website. For all other rates, please contact one of our branches.
How do I update my contact information?
A: To change your current contact information, contact our bank locations.
How do I order checks?
Ordering checks can be done in minutes without even having to get up from your computer. Order checks online from right here on our website
How do I mail in deposits? What address should I use?
It's easy to bank by mail. Endorse checks by writing your signature, your account number and "For Deposit Only" in the endorsement area on the back of each check to be deposited, then place your non-cash deposit in the mail to one of our branch locations or to the main bank at the following address.
Lyons Federal Bank
P.O. Box 58
Lyons, KS 67554
Is there a minimum balance required to open a checking account?
Lyons Federal Bank has many account options to meet your needs, please contact the bank for additional information.
What do I need to bring with me in order to open an account?
Opening an account at Lyons Federal Bank is simple. You only need to bring your valid driver’s license or other government issued photo ID and your social security number. If you plan on setting up a Trust, Conservatorship, or Representative Payee account, be sure to bring those documents with you as well.
Do I have to have a checking account at Lyons Federal Bank to apply for a loan?
No, you do not have to have a checking account to apply for a loan.
Is it better to use a debit card than to write a check?
Here are some advantages to using a debit card:
- Your card is accepted more readily than checks and saves the hassle of carrying cash or your checkbook.
- Purchases are deducted directly from your checking account so there are no finance charges.
- Purchase details appear on your monthly checking statement so tracking your spending is easy.
- Can be replaced quickly if lost or stolen, and there is no annual fee.
What if a debit card transaction clears my account that I have not authorized?
If there is a phone number listed with the transaction, you should first try to contact the company directly. If there is not a phone number, you can contact Lyons Federal bank to see if more information is available that would help you get in touch with the company. If you are unsuccessful in contacting the company Lyons Federal can help you fill out the proper paperwork to dispute the transaction. However, it is a requirement that you write a letter to us that contains the following information in order for us to refund the fraudulent charges.
- The 16 Digit Card Number
- The Merchant’s Name
- The Transaction Dates & Amounts
- Detailed Description Of The Dispute (i.e. I did not authorize this charge)
- The Card Has Been In My Possession At All Times
- Sign & Date The Letter
What if an ACH (Electronic) transaction clears my account that I have not authorized?
Please fill out the following form Written Statement Of Unauthorized Debit and submit it to Lyons Federal Bank as soon as possible.
How do I set up direct deposit?
Provide the following information to your employer's payroll processor or the financial service department for your employer:
Bank name: Lyons Federal Bank
Routing number: 301170985
Name on your account:
IMPORTANT: Your account number is 10 digits (Please do not use the last 2 digits of your account number but do include the leading “0”) You will find these numbers on the bottom of your checks or deposit slips.
How do I activate my Master Money® debit card? How do I find out my PIN?
To activate your card, you will need to call the phone number located on the sticker that is on your debit card when you receive it in the mail. If your card is new or your number has changed, you can change your PIN by calling the phone number located in your PIN mailer and following the instructions.
*Important – keep your PIN mailer separate from your card and NEVER give your PIN to anyone. Lyons Federal Bank does not have access to your PIN and cannot look up the number for you.
** If you are using an ATM Card no activation is required.
What do I do if I have forgotten my PIN, or do not know my PIN for my card?
Contact Lyons Federal Bank for assistance in obtaining your new PIN number.
My Debit card will expire soon. When will my new card be sent to me?
Your new card will be mailed to your address of record several weeks before your current card expires.
My current card is damaged. How can I request a replacement card?
To request a replacement for your damaged card, you may contact us at (620) 257-2316 or toll-free at (877) 657-2316 from 9:00 a.m. - 5:00 p.m. Central Time Monday - Friday and 9:00 a.m. - 12:00 p.m. on Saturday. You may also visit one of our bank locations.
How much can I purchase each day with my Lyons Federal Bank Master Money debit card?
Your debit card works just like a check and draws directly against your checking account. You can withdraw up to $500 per business day in purchases using your debit card if your account balance is adequate.
How much can I withdraw from an ATM using my debit card or ATM card?
The daily ATM withdrawal limit on your Master Money Debit Card is separate from the purchase limit. The daily ATM withdrawal limit using your ATM card is $200. The daily ATM withdrawal limit using your Debit Card is $500.
What do I do if my purse or wallet has been lost or stolen?
Notify law enforcement immediately if your purse or wallet has been lost or stolen. You should also call our Lyons Federal Bank at (620) 257-2316 to block all lost or stolen cards, checks, and account information. Watch your account closely and notify us of any discrepancies. In most cases, your account will need to be closed and a new account opened in its place. For assistance with blocking debit cards after business hours, call 1-800-554-8969.
Should I contact Lyons Federal Bank if I will be traveling and expect to use my Debit Card?
Yes, we would appreciate it if you would contact us at the main bank location (620) 257-2316 or toll-free at (877) 657-2316 if you will be traveling with your Debit Card. This will prevent your card from being temporarily blocked if our fraud monitoring software detects suspicious transactions due to traveling.
Are Lyons Federal Bank and its mortgage loan originators registered with the Nationwide Mortgage Licensing System & Registry (NMLS)?
Yes, In accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act), Lyons Federal Bank and its mortgage loan originators are registered with the Nationwide Mortgage Licensing System & Registry (NMLS). Consumers may access information about a registered mortgage loan originator by visiting www.NMLSConsumerAccess.org.