Social Media Community Guidelines
At Lyons Federal Bank, we have a strong commitment to serving our communities. We welcome and encourage community engagement across our social media channels. These guidelines are designed to maintain a safe, respectful, and compliant environment for everyone who interacts with us online.
Our social pages are all public, which means that anyone can see our posts and what is posted publicly on our page by the public. Because our social pages are public and anyone can participate, we cannot be responsible for views expressed other than our own.
Respectful & Appropriate Engagement
We welcome feedback and dialogue, and encourage all users to engage in a manner that:
- Uses common courtesy and be respectful of others.
- Keeps comments relevant to the topic at-hand.
- Only post content you own or have permission to share. Do not copy, reproduce, or distribute copyrighted materials (e.g., music, logos, images, or articles) unless properly licensed or attributed.
- Never post personal, identifying, or confidential information.
We reserve the right to hide, remove, or report any content we deem to be:
- Profane, obscene, inappropriate, disruptive or unrelated comments – including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
- Indecent, sexually explicit or pornographic material of any kind.
- Threats; personal attack; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- Discriminatory or hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation or disability.
- False, inaccurate, libelous, or otherwise misleading information in any way.
- Spam, or links, to any kind of virus, malware, spyware, or similar program that could cause harm to a user’s computer.
- Any personal information identified as being a security risk.
Protect Your Privacy
For your security, do not post any personal or financial information, including:
- Account numbers
- Passwords or PINs
- Social Security numbers
- Driver’s license or ID numbers
- Debit/credit card information
We will never ask for this information publicly.
If you are a Lyons Federal Bank customer with a service or account-related question, please contact Customer Service at 620.257.2316, email alerts@lyonsfed.com, or visit one of our branches.
If you are a Kansas Central Services Insurance Agency client with a specific question about your account, please contact 620.257.5537.
If you are a The Mortgage Company client with a specific question about your account, prior to loan closing, please contact 785.825.8100. Questions after loan closing, please contact Customer Service at 620.257.2316, email alerts@lyonsfed.com, or visit one of our branches.
Third-Party Content & Links
We may occasionally post links to third-party sites when think you may find the information helpful:
- They do not constitute an endorsement of the individual, site or company.
- Lyons Federal Bank is not responsible for the accuracy, security, or availability of external content.
- We ask that users also refrain from posting unauthorized third-party links or materials.
You participate at your own risk. All content will be monitored. You are responsible for any and all postings under your username. We reserve the right to remove anything that we believe violates our guidelines. Violations of the Lyons Federal Bank Community Guidelines may cause the user to be blocked from the Lyons Federal Bank social media pages. Lyons
Federal Bank reserves the right to change these guidelines at anytime at its sole discretion.
Moderation Hours & Expectations
We moderate our pages during normal business hours:
Monday – Friday: 8:00 a.m. – 5:00 p.m. CST (excluding holidays)
While we strive to respond quickly, some inquiries—especially those requiring account-specific assistance—may be referred to secure support channels. For matters requiring immediate assistance, please contact Customer Service at 620.257.2316, email alerts@lyonsfed.com, or visit one of our branches. Please do not use social media to request financial or securities transactions.
